Wayfinding – The five things that get specified before anyone asks what the place should feel like

I’ve seen this pattern on projects of every scale. It’s not anyone’s fault. It’s just how procurement works.

๐Ÿชง ๐—ง๐—ต๐—ฒ ๐˜€๐—ถ๐—ด๐—ป ๐˜๐˜†๐—ฝ๐—ฒ๐˜€. Post-mounted, wall-mounted, totem, projecting. All agreed before the first conversation about who uses this place and why they come.

๐Ÿงฑ ๐—ง๐—ต๐—ฒ ๐—บ๐—ฎ๐˜๐—ฒ๐—ฟ๐—ถ๐—ฎ๐—น๐˜€. Aluminium extrusion, powder coat, toughened glass. The finish is locked before the feeling is even discussed.

๐Ÿ”  ๐—ง๐—ต๐—ฒ ๐˜๐˜†๐—ฝ๐—ฒ๐—ณ๐—ฎ๐—ฐ๐—ฒ. Often inherited from a separate marketing exercise or corporate identity that was designed for letterheads, not for someone moving through or experiencing a place.

๐Ÿ“ ๐—ง๐—ต๐—ฒ ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป๐˜. How many signs, at what intervals, covering what area. A logistics exercise dressed up as a design brief.

๐Ÿ’ฌ ๐—ง๐—ต๐—ฒ ๐˜€๐˜๐—ฎ๐—ธ๐—ฒ๐—ต๐—ผ๐—น๐—ฑ๐—ฒ๐—ฟ ๐—ฐ๐—ผ๐—ป๐˜‚๐—ป๐—ฑ๐—ฟ๐˜‚๐—บ. If the physical outcome is determined at the start, what meaningful input can stakeholders or the community have?

By the time someone asks, “how should this feel?”, the decisions that answer that question have already been made.

That’s not a procurement problem. It’s a sequencing problem and it’s worth fixing early, because it’s almost impossible to fix later.

It’s why being a consultant matters as much as being a designer. We’re most useful before the spec is written, not after it.

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Written by James Brown

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